Returns & Exchanges
At IFFCO Urban Gardens, we want your plants and garden supplies to thrive, which is why we offer a 7-day return policy for damaged or defective items. If your green companions arrive in poor condition, we are committed to making it right through a quick replacement or refund process.
Report Issue
Contact our customer support team within 48 hours of delivery if your plants or products arrive damaged, including clear photos of the items.
Verification
Our gardening experts will review your request and photos to verify the condition of the product and approve the return or exchange.
Package Securely
If a return is required, place the unused item back in its original eco-friendly packaging to ensure it remains protected during transit.
Resolution
Once we receive the item or verify the claim, we will initiate a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing